You cannot create a support case using the Installer Toolkit.

• A. True
• B. False
• C. Not sure
• D. Not supported

Answer: (B)

The Installer Toolkit is designed to help field technicians manage solar installations and communicate with Enphase Support directly from the app. It includes a built-in path to create a support case and to gather and send diagnostic data—like system details, logs, and photos—so a case can be opened quickly without switching apps. Because of this capability, the statement that you cannot create a support case using the Installer Toolkit is not correct. The toolkit streamlines submitting issues to support and speeds up troubleshooting by providing the relevant site and system information upfront. If for any reason case creation isn’t available in a given situation, you can still initiate support through the Enphase Support Portal using the same diagnostic data.